Trustpilot integration readme

General info and FAQ

Question	How often are new posts imported?
Answer	Every minute

Question	How many reviews are queried?
Answer	The latest 100 reviews

Question	Would old Ratings also be imported?
Answer	Yes, the latest 100 reviews are queried independent from their creation date

Question	Is there an analysis overview?
Answer	Not yet.

Question	What happens if ratings will be updated?
Answer	The review will be updated and moved in the inbox again.

Question	What does a ticket look like?
Answer

To integrate Trustpilot reviews with SocialHub you need to:

Create a Trustpilot account
Create a SocialHub custom channel for your Trustpilot integration
Authorize the SocialHub - Trustpilot integration app to use the Trustpilot API and SocialHub custom Channel

Go to SocialHub - Channels
Click on "Add channel"
Select "Inbox API"
Give your new custom channel a name and add an image, then click "Save"
After creating the custom channel copy the Access token and save it for later use

Go to SocialHub - Trustpilot integration app and fill out the form using your Trustpilot Business Unit and your SocialHub custom channel access token from step 2.2.
Click "Submit and start authentication".
This will validate your form inputs, create a new user account within the integration app.
You should now be redirected to a Trustpilot login prompt.
Log in with your Trustpilot Enterprise account to authorize SocialHub to use the Trustpilot API for your Business Unit. The permission is needed to answer to reviews via SocialHub.
After successful authentication you will be redirected to the integration app and see a success message.

That's it, you should see the most recent Trustpilot reviews in SocialHub within the next few minutes!

Currently no issues known.
Please do not hesitate to report any issues you run into!